Terms

ABOUT US

Alwigs Ireland™, trading as Alwigs® (No. 677993) is an Irish e-commerce business that delivers our products directly to our customers, offering our customers a convenient way to shop for a wide selection of excellent quality wigs, hair extensions, hair pieces and more at reasonable prices. If you need to return a product, please contact customer service immediately at customers@alwigs.ie

As an European brand, Alwigs® is supported by:

Official Language

The official and main language of trade for Alwigs Ireland™ is English. To enable as many diverse customers as possible access our website, and in the spirit of inclusion and respect for diversity and social inclusion, and with the help of Google Translate, the contents of our website can be viewed in selected additional languages.  Alwigs® does not take responsibility for any errors in translation. 

Please note that all correspondence to Alwigs® must be in English only. Should a customer communicate to Alwigs® in any language other than English, we will be unable to address the customer's query. All communications from Alwigs® shall be in English. 


Returns

Your complete satisfaction is our priority. If you need to return a product, please contact customer service immediately. Before returning any product, please customer service at customers@alwigs.ie giving details of your reason(s) for wanting to return your purchase, and/or any concern(s) you might have within 14 days from the date you received the product. Corresponding photographs must be included, documenting the state of the item being returned. Wait for a response from our customer service team, and also for confirmation of our return address. Please do not return the goods without prior approval from our customer service team. If we do not receive your returned goods, a refund, where applicable, cannot be processed. All items must be sent back unopened and in the original package. Alwigs Ireland will not be responsible for packages lost in transit. Please note that original shipping charges are non-refundable, and the customer is responsible for all shipping costs when returning a purchase to Alwigs®.

Kindly contact us with all your queries and concerns before placing your order.

Refunds

Returns will not be accepted without prior approval from Customer Service. Depending on the condition of returned items and the circumstances surrounding each case, you will be given a partial or full refund. Please allow 5-7working days from the date we receive returned items for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at customers@alwigs.ie 


Returns Process

Specific explanation and clear corresponding photographs are needed, giving details of the reason(s) for the return. Following approval for the return of a purchase, you can return a purchase to this address:

Alwigs Ireland

PO Box 1336

South Cork DSU

Co. Cork

Ireland

You are responsible for all shipping costs relating to returning a purchase to Alwigs Ireland. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us. The original shipping charges will not be refunded.

Please allow 5-7working days from our receipt of the returned items for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect in your account.


Returns & Refunds Policy

We aim to sell the best quality products to our customers, and if there is any questions regarding damage to any item upon receipt, we will gladly exchange or refund the item. Kindly include corresponding photographs giving details of issues of concern. Kindly ship the item back with the exchange and return in no used state within 14 days of receipt.

All items must be in the exact condition it was when delivered, in original packaging new and unopened. Seals on original packing must be unbroken. Items cannot be tried on and cannot be worn.

All items must be sent back within 14 days of receipt.

Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.

Shipping fees for returns are to be paid by the customer. We are not responsible for items that are lost or damaged in transit.

Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.


Exchanges

We are committed to meeting the needs of our customers. If you would like to change your order details, the changes can be effected depending on the circumstances. If you will like to change an order, kindly notify customer services as soon as possible. If we receive notification prior to processing and shipping of your order, the requested changes will be effected where possible.

Items can be changed before on order is processed and changes will be effected according to received requests. Where the price of the requested change item is higher than the original purchased item, you will have to pay the price difference. Where the original item is more expensive than the requested change item, you will receive a refund for the difference arising.

Items cannot be changed after an order has been processed. If choose to keep the original item, we will continue to process your order.

If you choose to cancel a request for change before the change order is processed, we will cancel and refund to you according to our cancellation policy.


Cancellations

We understand that ordering a any of our products is an important undertaking, However, it is important to note that once an order is processed costs are incurred.  The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

  • Standard orders cancelled within 24 hours after payment confirmation:- You will get a full refund.

  • Orders cancelled within 24hours after payment confirmation and the processing of the order:- You will get a full refund consisting of 50% of the item price and the full shipping cost.

  • Orders cancelled more than 24hours after payment confirmation and the processing of the order: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

  • Orders cancelled after order has been processed but not posted: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

  • Once the item been shipped, the order can't be cancelled.

  • If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.

  • If you really have a special circumstances need to cancel the order, please contact us by email immediately! We will calculate the cancellation time according to the time of the email is received.